Welcome to Tates PC

For the people who can’t afford downtime.

You do not need another dashboard to babysit. You need endpoints that stay fast, patched, and protected. Tates PC pairs continuous automation with managed Bitdefender protection, continuous security validation, monitored backups, and optional Microsoft 365 licensing.

Sign up online See what’s included
Products

Automation first. Proof and a restore path when you need them.

Ai PC Fix is the flagship: automation and monitoring first, with Two Minute Fix as the script engine behind it. TatesPC-Ai Ticketing System answers tickets with in-house AI on Tates PC's private network. Realtime alerting is where you see what actually changed.

Automation

Ai PC Fix

Ai PC Fix is the quiet workhorse: hundreds of scripted tune-ups and repairs run on a schedule so browsers, updates, services, and common network stack issues get corrected before they become tickets. Managed Bitdefender GravityZone sits beside that automation with tiers that add web filtering and EDR-style behavior monitoring when you need it. Hardware and software monitors round out the story so failing disks, stalled backups, and noisy services surface in the same place technicians already watch.

About Ai PC Fix →

Script engine

Two Minute Fix

Under the hood, the Two Minute Fix is the curated script catalog Ai PC Fix calls when something needs a deliberate reset instead of a guess in Control Panel. Think printers that lost their minds, DNS that wandered, browsers loaded with cruft, and the small networking edge cases that used to mean a billable visit. Same engine, same outcomes, described in language owners understand.

About Two Minute Fix →

Ticketing

TatesPC-Ai Ticketing System

TatesPC-Ai Ticketing System is Tates PC’s in-house ticketing AI. It runs on our private network—not a public chatbot—and is guided by more than 200 runbooks written from two years of real client tickets. Humans still own approvals, destructive work, and anything the runbooks cannot finish. Extra boards let you keep AI on only some queues.

About TatesPC-Ai Ticketing System →

Always on

Realtime Alerting

The tray icon and dashboard show backup completion, antivirus events, drive health, and service heartbeats in one place, so you see the same signal line technicians watch. Automation does the routine staring; you get pinged when something actually changed.

What Ai PC Fix watches →

Why Tates PC

Built for operators who read receipts, not marketing fluff.

This is a software-led practice with a single accountable technician, deep vendor relationships (Microsoft, Acronis, Bitdefender, NodeZero), and more than a decade of small-business field scars. The goal is simple: fewer surprises on Monday morning.

U.S.-based, Microsoft Partner–aligned

Microsoft 365 tenants, mailboxes, and endpoint realities stay tied to the same team that watches your machines. You are not bouncing between a reseller help desk and a break-fix shop.

One practice owns the outcome

Onboarding, billing questions, and emergency triage stay with the same hands that scoped your machines, not a merry-go-round where every call starts at zero. That is why the shop stays referral-first: depth beats chasing new logos every quarter.

Encrypted in motion and at rest

Remote support sessions and backup traffic move over encrypted transports; stored backup data stays encrypted with keys you control through the subscription relationship. The point is boring, verifiable hygiene, not a buzzword.

HIPAA-conscious when it matters

Where regulated workflows touch us, we align tooling and handling so audit conversations stay short and factual. Ask during onboarding if you need a deeper map.

You still own the hardware

Cancel or uninstall per your agreement. We do not hide persistence mechanisms, and we do not sit on dormant admin accounts we cannot legitimately support.

Lightweight on laptops and uplinks

Background services stay within typical memory and bandwidth budgets, repair bursts included, so remote workers on coffee-shop Wi-Fi are not punished for being protected.

Add-ons

Add testing, email, and tenant backup as the work grows.

Same signup builder: continuous network security testing, Microsoft 365 for productivity and identity, and Tates PC Cloud Protect for independent Microsoft tenant backup. TMF Backup and Tates PC Immutable Backup & Disaster Recovery stay available when file and image recovery need their own seat counts.

Network PenTest

Network Security Penetration Testing

A yearly appliance subscription keeps an authorized tester on your LAN graph, probing weak passwords, lateral movement, and misconfigurations between audit cycles. Autonomous testing turns "we hope so" into dated evidence you can hand an insurer or investor, then re-verify after you fix what matters.

About testing →

Microsoft 365

Email, files, Teams, and Copilot

Business and Enterprise Microsoft 365 plans with Exchange Online on your domain, Teams, SharePoint, and the Office apps your staff already know. Add Copilot where it pays for itself, enforce Entra ID–based MFA, and keep tenant onboarding with the same technician who watches your endpoints. Live rates are in the signup builder.

See Microsoft 365 →

Cloud Protect

Tates PC Cloud Protect

Tates PC Cloud Protect is independent cloud-to-cloud backup for Exchange, OneDrive, SharePoint, and Teams—outside Microsoft recycle bins—with immutable copies and granular restore. It layers on top of everyday TMF Backup; it does not replace it.

Cloud Protect details →

Ready to pick plans and seat counts?

Pick plans and seat counts online, or talk to us first if you are mid-migration and need a sane order of operations.

Sign up online Talk to Tates PC